24/7 guest help—on chat and on the phone—without adding headcount.
Give campers instant answers, book reservations after hours, escalate emergencies to on‑call staff, and keep inboxes calm. Built for outdoor hospitality from day one.
Direct integration with Campspot enables real‑time availability and full bookings by chat and phone.
Most routine questions handled instantly, all day.
Chat and phone flows convert after hours.
Clear escalations route only what needs a human.
Stop drowning in phone calls and late‑night emails. Keep service high while staffing stays lean.
Standardize answers, escalate emergencies properly, and see what guests ask most.
Capture more direct bookings, reduce friction, and measure conversion lift from chat and phone.
Your guests get real help, not a dead‑end chatbot. We combine domain‑trained AI with your policies, amenities, maps, and rules so answers are accurate and on‑brand.
Quiet hours, pet rules, site sizes, Wi‑Fi, directions, late checkout.
Real‑time availability and site recs; confirmations flow to your PMS.
An AI voice agent answers and can finish bookings by phone, with secure payment via text link.
Pull up details and guide guests to the right options (policy‑aware).
Route maintenance or noise complaints to the right on‑call person.
Trigger protocols and notify staff when keywords indicate urgent situations.
Start with website chat and phone support. Expand to email responses and other channels as needed. We connect to your property systems through secure APIs and no‑code automation.
We load your policies, amenities, maps, fees, and brand voice so answers sound like your team.
We connect to your PMS and communication channels you select. Direct integration exists for Campspot today.
See deflection, response times, bookings and CSAT inside CampVantage. We tune content weekly.
Escalation rules, emergency keywords, and human‑handoff paths are configured from day one.
Prefer usage‑based pricing? Our automation stack supports pay‑per‑chat and pay‑per‑action models.
Use this quick scenario to estimate time saved—then run our calculator for a detailed view.
“After hours used to crush us. Now guests book in chat or on the phone, and the team walks into fewer fires each morning.”
No. It handles routine questions and bookings so your team can focus on human moments—welcomes, issues that need judgment, and on‑site hospitality.
Yes—when connected to your PMS. Our direct integration with Campspot supports end‑to‑end booking in chat, and the AI phone agent can complete reservations with secure payment via text link.
We support multilingual conversations and auto‑detect the guest’s language so they can get help in the language they prefer.
We set up keyword‑based triggers (for example, medical, fire, intruder) to alert on‑call staff by phone/SMS/email with the conversation attached. You choose the workflow.
We never ask guests to enter card numbers in chat. The phone agent sends a PCI‑compliant payment link, and the PMS confirms booking when payment clears.
Start with web chat and phone. If you need additional channels, we’ll scope them during onboarding to ensure quality and compliance.
See how Customer Service Excellence works on your park’s real questions and policies.
