AI that knows every guest
Insider Perks turns guest data into real‑time, 1:1 experiences across web, chat, voice, email, and on‑property touchpoints. The result: happier guests, more five‑star reviews, and higher revenue per stay—without adding headcount.
Guests get instant, relevant help 24/7 via chat and voice
Smart, context‑aware offers boost add‑on revenue without pressure.
Tailored stays create stories guests want to share.
Outcomes based on client deployments; detailed case summaries available from our team.
Keep overhead lean while delivering premium service your guests feel in every interaction.
Roll out consistent personalization across parks with centralized controls and local nuance.
Serve diverse visitors with multilingual help, inclusive guidance, and accessible, voice‑first support.
Curate boutique moments at scale—from welcome rituals to premium add‑ons that match each guest.
We integrate with your property systems (PMS, CRM, POS, access control) to safely sync reservation and preference data—not more than needed, never longer than necessary.
Each guest gets a privacy‑respecting profile: party type, language, history, stated preferences, and real‑time context (weather, occupancy, on‑site inventory).
AI models and business rules trigger the next best message, recommendation, or offer—on the right channel and in the right tone.
Website banners, chat, voice agents, SMS/email, and in‑park signage work together so every touchpoint feels connected.
Dashboards show what guests love, which offers convert, and where to iterate. Personalization gets sharper with every interaction.
Real‑time chat/voice in 40+ languages—including domain terms like hook‑ups and site types—so every guest feels at home.
Auto‑create plans based on interests, mobility, weather, and availability, with one‑tap add‑to‑calendar.
Make helpful suggestions guests actually want: s’mores kits at dusk, e‑bike rentals on clear mornings, quiet‑hour reminders at night.
Tailor by party type—families, pet owners, rallies, school groups—so guidance fits who’s visiting.
Recognize members instantly; unlock benefits, and—if desired—issue NFT‑backed passes for provable, portable status.
Voice‑first flows, clear language, and adjustable text sizes. Inclusive by default, not an afterthought.
Personalization should earn its keep. We focus on three metrics you’ll see on your CampVantage dashboard:
A mountain park used the itinerary builder to suggest morning bike trails and afternoon splash‑pad time. Families took more on‑site activities and left 5‑star notes about “feeling looked‑after.”
A coastal RV resort added Spanish and French chat flows for check‑in and amenity guidance—guests got help faster, staff fielded fewer repeat questions.
When evening temps dipped, the concierge offered firewood delivery and cocoa kits to cabins. Guests opted in at above‑average rates because the timing felt natural.
We connect to leading PMS, CRM, POS, access control, and messaging platforms through secure APIs. If your vendor offers an API or webhook, we can likely personalize against it. Share your stack—we’ll confirm compatibility fast.
We design personalization with opt‑in clarity, data minimization, and guest control in mind. Profiles store only what’s needed to improve the stay; guests can update preferences or opt out at any time. Your data stays your data.
No. It removes repetitive work so your team can focus on high‑touch moments.
Not necessarily. We can personalize within your current site or during a redesign—your call.
Typical pilots stand up in weeks, not months, depending on integrations and content readiness.
40+ languages for chat and voice. We’ll prioritize those your guests need most.
Absolutely. Most wins come from relevance and timing, not price cuts.
We track guest satisfaction, offer acceptance, repeat visits, and cost‑to‑serve in your CampVantage dashboard.
Let’s map your top guest segments and launch a pilot that pays for itself.
